Refund policy
At M/S First Dot, we want you to receive your order in good condition. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible and follow the policy below.
1. Unboxing Video is Mandatory
A clear and continuous unboxing video is required for all damage, defect, missing-item, or wrong-product claims.
The video should clearly show:
- The sealed package from all sides
- The shipping label
- Opening of the package
- The product and its condition after opening
The unboxing video must be recorded at the time of opening the package and shared with us within 24 hours of delivery.
Without valid unboxing video proof, we may be unable to verify the claim, and the claim may be rejected based on the available evidence.
2. Claim Period
Any refund or replacement request should be reported within 3 calendar days of delivery.
Requests reported after 3 days may not be accepted, subject to applicable law.
3. Eligible Cases
Refund or replacement may be provided for the following cases, subject to verification:
- Damaged product received
- Defective product received
- Wrong product received
- Missing product or item from the order
4. Return Shipping
We do not provide return pickup services.
If your return or replacement request is approved, you will need to ship the product to the return address provided by our team.
For an approved claim caused by an error attributable to First Dot, eligible return shipping charges may be reimbursed after you provide a clear copy/photo of the courier receipt.
Do not send the product back without receiving the return address from our team.
5. Product Condition
The product should be returned in the same condition as received.
Products that have been used, modified, tampered with, damaged, or mishandled after delivery may not be eligible for refund or replacement.
All original accessories, packaging, and items received with the product should be returned.
6. Fuel / Butane Disclaimer
Where applicable, lighters are shipped without fuel or butane due to courier restrictions.
Fuel or butane is not included unless specifically mentioned in the product listing.
Where the product is sold without fuel or butane, the absence of fuel or butane is not considered a product defect. Refilling the lighter is the customer's responsibility.
7. Refunds
Approved refunds will be processed to the original payment method.
For eligible refunds not arising from an error attributable to First Dot, a ₹150 processing fee may be deducted from the approved refund amount.
No processing fee will be deducted where the refund is approved due to a wrong, damaged, defective, or missing product attributable to First Dot.
Refunds will normally be processed within 7–10 business days after the returned product is received and successfully verified.
8. Replacement
For approved replacement requests, the replacement product will normally be shipped after the returned product is received and verified.
Replacement is subject to product availability.
If the same product is unavailable, First Dot may offer an appropriate alternative or refund, depending on the circumstances.
9. Non-Eligible Cases
Refunds or replacements may not be provided for:
- Change of mind or personal preference
- Used or tampered products
- Damage caused by misuse or mishandling after delivery
- Normal wear and tear
- Fuel or butane depletion where fuel or butane was not included with the product
- Requests reported after the stated claim period, subject to applicable law
- Claims where the available evidence is insufficient to verify the reported issue
10. No Voluntary Warranty
Our products are sold as fancy/collectible items and do not carry any voluntary warranty or guarantee unless specifically mentioned on the product listing.
This does not affect any rights or remedies available to customers under applicable law.
11. Contact Us
For refund or replacement requests, please contact us within the applicable time period:
📱 WhatsApp: +91 83685 69277
📧 Email: support@myfirstdot.com
Please include your Order ID, reason for the request, and required video proof.
12. Disclaimer & Jurisdiction
This Policy sets out the terms and procedures applicable to refund, return, and replacement requests for purchases made from M/S First Dot.
Nothing in this Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
⚖️ Jurisdiction Clause: This Policy shall be governed by the laws of India. Subject to applicable law, disputes may be addressed before the competent courts or consumer authorities/forums having jurisdiction.